🌸 Terms & Conditions – Petalvara
Effective Date: [Insert Date]
Website: www.petalvara.com
Welcome to Petalvara. By accessing or using our website, you agree to follow the terms and conditions mentioned here. These terms are designed to ensure a safe, transparent, and enjoyable shopping experience for all our customers.
1. ✅ Using Our Website
By continuing to browse or place an order on Petalvara.com, you agree to comply with these terms and all relevant laws. If you do not agree with any of these conditions, we request that you refrain from using our services.
2. 🛍 Product Information & Handmade Nature
We strive to provide accurate information about all our products. However:
- Some products, especially floral arrangements, are handcrafted or nature-based, so slight variations in color, size, and design may occur.
- Product images are for reference purposes and may not always be an exact representation of the final delivered item.
- In rare cases, if a product or specific item is unavailable, we may substitute it with a similar item of equal or greater value without prior notice.
3. 🧾 Pricing, Taxes & Availability
- All prices shown are specific to online orders and are inclusive of applicable taxes, unless stated otherwise.
- Prices and availability are subject to change without prior notice.
- In certain locations, additional charges such as entry taxes, octroi, or local duties may apply, which will be borne by the recipient at the time of delivery.
4. 💳 Payments & Security
- Payments can be made via our secure and encrypted gateways. We do not store any card or payment data on our servers.
- Orders are confirmed only upon successful payment.
- In case of payment failure, your order will not be processed until it is successfully completed.
5. 🚚 Delivery Policy
- Deliveries are made based on the address, date, and time slot selected at checkout.
- For items like flowers, cakes, or sweets, which are perishable, delivery is attempted only once.
- If delivery fails due to incomplete/incorrect address, recipient unavailability, or refusal to accept, the order will be considered delivered and no refund will be processed.
6. 🔄 Returns, Cancellations & Refunds
- Once placed and confirmed, orders cannot be cancelled.
- Refunds are issued only in cases of non-delivery, wrong product, or quality issues — reported with valid proof within 24 hours.
- In such cases, a processing fee of up to 10% may be deducted from the refund to cover payment gateway and admin charges.
- Issuing a refund in one instance does not create a precedent for future claims or similar expectations.
7. 🔐 Website Content & Usage Rights
- All content on Petalvara.com — including images, text, design elements, and logos — is owned or licensed by Petalvara.
- Any reproduction, duplication, or use of site materials for commercial or personal gain without written permission is strictly prohibited and may lead to legal action.
8. 📉 Limit of Liability
Petalvara shall not be responsible for:
- Any indirect, incidental, or special damages arising from the use or misuse of our products or services.
- Any loss due to delays, system outages, or factors outside our control (e.g., weather, strikes, holidays).
- Our maximum liability, under any circumstance, shall not exceed the amount paid for the order in question.
9. 💬 Customer Communication
By placing an order with us, you agree to receive communication via email, SMS, phone, or WhatsApp related to your order, delivery, offers, or feedback.
You can opt out of promotional messages at any time by using the unsubscribe link or by contacting us directly.
10. 🔁 Changes to Terms
We may update or modify these terms periodically. All changes will be posted on this page. By continuing to use our website, you agree to be bound by the latest version of these terms.
11. 🧑💼 Compliance & Contact
For any concerns related to legal compliance, consumer rights, or data protection, please reach out to our compliance contact:
Compliance Officer – [Insert Full Name]
📧 Email: compliance@petalvara.com
📞 Phone: [Insert Contact Number]
12. 📬 Get in Touch
If you have any doubts or questions regarding these terms or any part of our service, please don’t hesitate to contact us:
Petalvara Customer Care
📧 Email: support@petalvara.com
📞 Phone: [Insert Phone Number]
📍 Address: Delhi